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Ace & Tate Reviews | Read Customer Service Reviews of aceandtate.com


Incorrect prescription

I had a x6 week wait on my glasses as they were stuck in the system and received an incorrect pupillary distance check email. I had countless visits to the shop for poor fit and finally discovered that I had an incorrect prescription due to headaches and nausea. Staff checked my records after numerous trips to the store and mentioned there had been no QC.

I had no acknowledgement or response from customer services for weeks before I reached out on instagram. The lenses have been updated but I don’t trust A&T as they’ve shown themselves to be negligent so I’ve returned.

The sunnies are nice, but if you need prescription glasses I genuinely wouldn’t bother.

Date of experience: August 02, 2023

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