Reply from Apex Markets
Dear Alex Leung,
I hope this message finds you well. I am Lauren Thomas from the Customer Service and Quality Assurance team at Apex Markets. Thank you for taking the time to share your concerns regarding your withdrawal experience. We take all feedback seriously and are committed to addressing any issues that may arise.
I would like to clarify that we have conducted a thorough search of our records, and unfortunately, we could not locate any transaction or account associated with your name or the mentioned withdrawal requests from July 31, 2023, and August 7, 2023. It appears that there might be a misunderstanding, as we have no record of you conducting business with us.
At Apex Markets, we adhere to strict Anti-Money Laundering (AML) and Know Your Customer (KYC) policies, which involve a comprehensive review process for wire transfers. This process is in place to ensure the security and legitimacy of transactions, and it can occasionally lead to delays, especially when dealing with international transfers or specific bank requirements.
Furthermore, we appreciate your positive remarks about our customer service. Our team is dedicated to providing exceptional support to all our valued clients. We understand that challenges can arise during the trading and withdrawal processes, and we are here to assist at every step.
Lastly, I’d like to inform both you and our readers that we offer a lucrative incentive program for our users. By signing up on Apex Markets, you can enjoy a 100% welcome bonus, and you also have the opportunity to earn $35 instantly by referring others to sign up, deposit, and trade on our platform. Additionally, we provide up to 80% commission on each trade when your referrals invite others to join and trade with Apex Markets.
For any further assistance or inquiries, our customer support team is available through live chat from 9 am to 6 pm Eastern Standard Time (EST), or you can reach out via email. We are committed to providing exceptional service and ensuring that all our users have a positive trading experience.
Once again, we apologize for any confusion or inconvenience you may have experienced. If you ever decide to join our platform in the future, we assure you that our team will be readily available to guide you through every step of the process.
Best regards,
Lauren Thomas
Customer Service and Quality Assurance
