Reply from BetterHelp
I am going to request more information, via TrustPilot, so we can work together and find another match who is more compatible with your needs.
In response to edited review:
Thank you for providing the email address to us so we could locate your support request. We take member experiences seriously, and work hard to address issues that are brought up in these reviews — as well as direct emails to our team — as quickly as we can.