Reply from BetterHelp
We understand how important it is to be matched with the right therapist, in terms of specialties and availability, John. We are always available to help you switch therapists, if your current match isn’t the right fit, for any reason.
I am going to request more information, via TrustPilot, so we can work together and find another match who is more compatible with your needs.
In response to edited review:
Thank you for providing the email address to us so we could locate your support request. We take member experiences seriously, and work hard to address issues that are brought up in these reviews — as well as direct emails to our team — as quickly as we can.
