Reply from Copper Rock Financial
Hi Heather, so sorry to hear that your experience with us was less than 5 stars! We strive to be as communicative as we can. We go over our process and what you can expect several times, we actually discussed that we would be getting you multiple credit cards on a recorded line. In regard to your credit, it most likely dropped due to the balances you placed on your cards to pay for your education program. I will be passing your feedback along, constructive criticism is always welcome. If it’s okay with you, I would love to have your representative reach out to see what we can do to change this to a 4 or 5 star. Looking forward to speaking with you and making you happy!