Pay close attention to your claims with…
Pay close attention to your claims with multiple diagnoses. Though my dog was diagnosed with Kidney disease, which they do not cover (pre-existing) they constantly deny claims for Otitis Externa, ear infection, as well as the antibiotic, Claro used to treat it. Their explanation is that she was diagnosed with Pruritis at one point, which is itchy skin (due to allergies), and treated with Cytopoint, again not covered. I requested that all of these claims be reviewed. I will update my review when I get a response.
Date of experience: August 09, 2023
