Reply from Equiti
We apologize for the bad experience encountered.
We would like to point out that withdrawal fees differ depending on the withdrawal method.
Your deposit or withdrawal may be subject to fees or charges applied by: (a) your bank; (b) debit or credit card provider or card scheme; (c) a third-party payment service provider; (d) our bank or alternative payment provider; or (e) by us.
Some withdrawal fees are necessary to offset the cost of delivering the fastest and most convenient services to our clients.
In regards to the management fees inquiry, they are due in favor of your Asset Manager, The asset manager also determines the due date of fees, either monthly, quarterly or annually, and the calculations are verified by us before they are automatically transferred to the asset manager’s account.
If you have any further inquiries, please do not hesitate to contact us on any of our support channels.
We thank you for your feedback!