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Do not use this company, aka fyb marine

Company also known as fyb marine.

Placed an order in March for a Gulsweep £50 and had to pay £12 postage for a express courier, this turned out to be ParcelForce.
The parcel was apparently delivered to my address and signed for by me when I was not home (nor was anyone else), parcel is lost or stolen.
This company have been nothing but uninterested in my parcel going missing/being stolen, I am told by the sending company “it is out of our hands, we have no responsibility as we sent it with the post office”, I said that they had booked this courier (parcelforce) so they had made the contract and it was down to them to chase and sort where my parcel was, fyb think this is not the case and they are happy they did everything ok and thanks for you money.
Parcelforce driver lied and said I had asked him to leave the parcel safe, he has never spoken to me (had this confirmed by the depot manager from Parcel farce).
It is now August and still no delivery and no refund, parcelforce (in mid May) tell me it is to late for me to make a claim against them, even though on there website it says you have to be the sender to claim from them.
FYB marine says they won’t claim as it would be rejected and they have done everything they should??
I really am missing something here, what happened to customer service?

If there is any chance of anything you order going missing or you having an issue do not use this company, they have only interest in taking your money, be warned. Please

Date of experience: March 29, 2023

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