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I am writing to express my extreme disappointment and frustration regarding the recent experience I had at one of your branche M.O.E On 9th August 2033 I received a message from FAB Bank requesting me to visit a branch in order to process my request to close my account. However, upon visiting the branch, I was directed to apply online instead, which completely contradicted the initial message I received.

To make matters worse, the customer service I received at the branch was nothing short of appalling. I arrived at the branch early in the morning and obtained ticket number 7. After patiently waiting, I requested to see the branch assistant manager in order to address the issue with my account closure. Instead of receiving any assistance, I was given another ticket number (24) to see the same customer service agent who had initially directed me to apply online.

What shocked and deeply upset me was the treatment I received from the customer service agent, Amjad Ali Ali, who was stationed at counter 2. It appeared that his approach towards me was solely based on my skin color, as I am an African individual. The discrimination I experienced was evident in the way he handled my concerns and displayed a complete lack of professionalism and respect.

I strongly believe that racial discrimination has no place in any establishment, especially in a reputable bank such as FAB. Discrimination not only goes against the principles of equality and fairness but also tarnishes the reputation of your institution.

As a customer, I have always valued the services provided by FAB Bank, which is why this incident has left me deeply disappointed. I kindly request that you take immediate action to address this matter seriously. I expect a thorough investigation into the incident and appropriate measures to be taken against the individuals involved.

Moreover, I insist that my account closure request be handled promptly and efficiently. I should not be subjected to further inconvenience or discriminatory treatment. I trust that you will take the necessary steps to rectify this situation promptly to restore my faith in FAB Bank’s commitment to customer satisfaction and diversity.

I look forward to receiving a prompt response from you regarding the actions being taken to address this matter. As a valued customer, I sincerely hope that FAB Bank will uphold its integrity by ensuring that incidents of this nature are not repeated in the future.
After 48hours am still waiting to be contacted by the bank as I can’t even apply a letter on the app.

Date of experience: August 09, 2023