Reply from Fitness Equipment Broker
Thank you for sharing your feedback. I deeply regret any inconvenience you experienced due to the oversight with your pickup. Your input is highly valuable to us, and I want to assure you that we take this matter seriously.
I’m personally addressing this issue with the delivery company to prevent any recurrence in the future. Your satisfaction is our priority, and we’re committed to improving based on your feedback.
Once again, I apologize for any inconvenience this may have caused and appreciate your understanding.