Reply from Flooring Superstore
Hi Susan,
Thank you for your review.
I understand you experienced issues with your order that were less than the 5* service we aim to achieve, I am sorry we are in this position.
I appreciate you taking the time to speak with me today, we pride ourselves on accepting all feedback in a positive light as we can only ever improve and gain further knowledge on how we can do better for our customers, so thank you!
I have sent you an email as promised, and if you ever need me, please do not hesitate to get back in touch.
Anthony
Customer Success Team
