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Reply from Footasylum

Hey Aleesha!

I’m sorry to hear about the initial stress you faced with your order. We understand the frustration when things don’t go as smoothly as expected. It’s unfortunate that the shoes didn’t arrive and claiming a refund became challenging. While we have limited control over couriers, we’re here to make things right.

I’m glad to hear that your experience improved when you reached out directly. It’s our goal to provide swift and effective assistance. It’s fantastic that Nicki was able to resolve the issue promptly, securing your refund and even offering a discount. We appreciate your patience and understanding throughout this journey.

Thank you for sharing your feedback with us, and we’re grateful for the opportunity to make things better for you. If you ever need assistance in the future, please don’t hesitate to reach out.


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