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Reply from Fresh Fitness Food

Hi Henry,

Thank you for taking the time to share your feedback regarding your recent experience with FFF.

I am very sorry that you were not happy with your meals and delivery. I can see that you have listed 3 exclusions on your account and were set to receive 3 deliveries in one day, which means that there would have been a lack of variety in the meals you received. We regret that these limitations were not made more clear to you at the time of purchase.

In terms of the leakage, this is certainly not acceptable, and we are actively working to improve the packaging to prevent such incidents in the future.

Regarding the delivery timing and expiration dates, I acknowledge that receiving multiple days’ worth of meals in one day might not have been ideal for your schedule. We are taking your feedback into consideration to offer more flexible delivery options in the future.

I appreciate your honest assessment of the meal flavors. Our aim is to cater to various tastes and preferences, but we understand that individual preferences can vary widely. I apologise for the frustration caused by the lack of customization in meal selection. The reason that we don’t allow clients to choose their meals is because everyone has a completely unique menu – no two meals are the same, due to the variety of macros and exclusions.

Your feedback regarding the chicken and rice/quinoa meal, as well as the spinach and mushroom egg cup, has been noted. I will address these concerns with our culinary team to enhance the overall taste and texture of these dishes.

Once again, I apologise that we fell short of your expectations and for any disappointment you experienced. Your feedback is valuable to us as we continuously work to improve our services and offerings.

Warm regards,

Caroline Hume
Client Success Manager

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