Reply from Japan With Love store
Thank you for your feedback.
We would like to sincerely apologize for this experience. We understand that this has caused you inconvenience and disappointment, and we are truly sorry for any frustration this may have caused.
The estimated shipping time is 3-7 business days and 2-3 business days for us to handle the orders. Except for the Epacket shipping method, the estimated shipping time will be 25-30 business days. Unfortunately, due to the timing of the completion of your order coinciding with the end of the week, we are unable to deliver your order as carriers are not operating during this time. We sincerely apologize for any frustration or inconvenience this may cause you.
Please be assured that we have already sent your order to the shipping service, and we are working diligently to ensure that it is processed and delivered to your address as soon as possible. We appreciate your patience and understanding in this matter.
We always put our customers’ priorities first. We have sent you an email to explain the solution. Please kindly check our email so we could solve this problem for you in an appropriate way. Thank you so much for your trust, and we look forward to hearing from you soon.
Best regards,
Japan With Love Customer Service Team.
