This year, I changed from LV, who had been very good, to John Lewis because it was a much better price. My car was involved in a collision which was not my fault. From the outset, they have been with me every step of the way, providing me with help to access physiotherapy, a quick assessment of my vehicle (written off), hey fair settlement, which was paid very quickly, and legal help to navigate a number of options around the claim. When I did find a replacement vehicle, arranging cover was extremely quick. The UK based call centres were very easy to deal with, and there was almost no queueing time. The staff are kind and sympathetic, I cannot find fault with anything, hence 5 stars.
Date of experience: August 16, 2023