Bring back the old Mortgage Brokers
LOW: Quality, Responsiveness, Professionalism
I have been a loyal customer to Just Mortgage Brokers for a considerable amount of years, using Lester as my mortgage broker. He has always done a fantastic job, and always delivered for me, 5 stars.
However, like most good things in life his career came to an end with JMB. Unfortunately he was taking over by an obnoxious lady called Yasmin Scott. Of whom i had to chase down after she approached me for my business. Im not being a snob but leaving the office everyday at 3pm when you’re supposed to be working shouldnt be acceptable in any business. Nevermind a customer facing business. Telling me you have family emergencies and no childcare isnt my problem.
A business needs people that are not going to make excuses but get the job done. I don’t think she has the capabilities to achieve her job role but time will tell. In the meantime JMB just lost a customer.
Date of experience: April 25, 2022