Reply from LloydsPharmacy Online Doctor
Dear J,
Thank you for taking the time to leave us a review.
Please accept our sincere apologies for the experience you have had using our service.
We take all feedback extremely seriously and always ensure that we keep improving the service for our patients.
Please may you log into your account you have with Online Doctor, as we have sent you a message: https://onlinedoctor.lloydspharmacy.com/login
In addition to that, as this is a home test kit, three lancets will be provided for you to take the blood samples and instructions will be provided on your patient record on how to take the test. Should there be any issues, you can contact our Patient Advisory Team via message through your account, and either a replacement can be sent out to you, or we can partially refund you for the blood test kit you have been unable to take.
Once again, we apologise for the inconvenience this may have caused.
Kind regards,
Lloyds Pharmacy Online Doctor
