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Dear Mr Davey,

Thank you for your feedback.

I am sorry that you found our returns process not to be as prompt as you would have expected.

While we aim to deal with any product or dispatch queries on case by case basis, we often require images of the items discussed, as well as of the outer packaging and product codes, so that we can gather all necessary information and ultimately ascertain how to best expedite the resolution of your query.

I am happy to confirm that your Rolyan Vertebrace Lumbar Support was processed and refunded within the expected timelines.

I hope you find the above information helpful, and, moreover, that we can be of service to you again soon.

Kindly let me know if you need anything further and I will be happy to assist.

Kind regards,

Medical Supplies team

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