Reply from MEDvidi
We sincerely apologize for any inconvenience you experienced with your recent appointment booking at MedVidi. Your feedback is invaluable to us, and we take it seriously as we strive to provide the best possible service to our patients.
We understand that you were dissatisfied with the tentative appointment time mentioned on our website. We would like to clarify that the appointment times mentioned are subject to confirmation, as we need to ensure the availability of our esteemed doctors to cater to your medical needs adequately. This process can take some time, and we apologize for any confusion or disappointment it may have caused.
Rest assured, your payment has been refunded promptly. If you encounter any issues with the refund or need further assistance, please do not hesitate to reach out to us at [email protected]. Our dedicated Patient support team is ready to assist you and ensure a satisfactory resolution to any problems you may encounter.
Thank you for bringing this matter to our attention, and please feel free to contact us if you have any further questions or concerns.