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NinjaTrader Reviews | Read Customer Service Reviews of ninjatrader.com


Lame platform and service.

Basic, extremely limited. This platform has a major bug not printing top numbers on the footprint no matter ticks per level, zoom, etc. and tech support(if you can call it that) says it’s normal…funny, other platforms like Quantower, Sierra, etc. don’t have that issue. No other platform I know has that issue. NOT NORMAL!! Makes the platform almost non usable as far as footprint goes. After looking on the internet, this problem has been ongoing for more than 3 years, multiple complaints, and still hasn’t been addressed. Fees are high, penalties galore, and the service is horrible. Sorry I fooled myself into thinking I was buying a professional trading platform(license), wish I could get a refund. Not a good investment….

Date of experience: July 02, 2023

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