Reply from Noracora
Thank you for your feedback on Trustpilot!
We’re truly sorry to hear about the frustrating experience you’ve had with our company.
We are a legitimate company. Please don’t worry. According to our return policy, items (except final sale items, swimwear, underwear, bags& accessories) can be returned within 30 days from the delivered date. We will email you the return label if your order is eligible for return. We apologize if the return process or refund options were not clear or easily accessible. As a customer-focused company, we aim to back our products and ensure customer satisfaction. We assure you that we are committed to resolving this issue and providing you with a feasible solution.
We apologize if you have not received a response from us via email. We want to assure you that we do respond to every message we receive, and it is possible that our response may have been overlooked or gone to your spam or junk folder. Sometimes email operators identify our emails as advertising emails and automatically block our emails. Sorry, we don’t have phone service currently. if you can not receive emails from [email protected], please contact us via online chat: https://noracora.com/contact-us
In recent days, the volume of our customer service inquiries has increased dramatically resulting in slow responses. We are really sorry about this.
Regarding the sizing measurements of the clothes you received, we apologize for the inconvenience caused. We take product quality and accuracy seriously, and it is disheartening to hear that the sizing was completely wrong. The size of different items is not comparable because the sizing standard of different items is different. If the actual dimensions of the item we have sent you are not the same as the ones stated on our size chart, then would you please send us the photos of the real item with size measurements for our check?
To address your concerns and make things right, please provide us with your order details, including the order number, and we will ensure that your return is processed smoothly and that you receive a full refund for the incorrect items.
The order you mentioned is not shipped yet. please advise the order number of the items you need to return.
Once again, we apologize for the inconvenience and frustration caused. We value your feedback, and we will use it to improve our communication channels and ensure a better customer experience moving forward.
If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.