Reply from Reebelo
Hi Harold,
We are truly sorry for the unsatisfactory experience you had with your purchase. We works diligently with our sellers to ensure that all items are thoroughly inspected prior to shipping, and we deeply regret that you have received a faulty device.
We have reached out to you via email with detailed explanation on this matter and we are waiting for your response to our email to move forward with the return process. We can assure you that this is not a scam and we are committed to resolving this matter promptly.
Thank you for your open feedback. We appreciate this and will use it to further improve our quality check and overall service to provide better customers’ experience in the future.
Thank you,
Your Reebelo Team
