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Told me my order was out of stock four days after ordering it, offered me an INVALID discount code as an “apology”

Ordered a pair of trainers from Reebok EU on 4 September and was informed they were getting ready for dispatch.

Today (8 Sept) I received an email informing me my order was out of stock and would not be delivered, and that I would receive a refund in 14 days.

By way of “apology”, they sent me a 20% voucher. Not only is the voucher lower in value than the discount I used to purchase the order originally, but IT DOESN’T EVEN WORK.

I immediately informed Reebok of this, but they have now gone silent. Go figure.

I have read complaints of Reebok issuing fake discount codes in other reviews so this seems to be a means of them giving the pretence of “making things right” when they are actually just giving their customers the middle finger. Appalling, shambolic service from a supposed major global brand.

Date of experience: September 08, 2023

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