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Reply from SHEIN


We apologize for this inconvenience.

The logistics tracking shows that your package was delivered on 16th August. We strongly encourage you to check your mailbox or front of home and ask neighbors or the front desk of the building.

For additional support, contact our customer service center via this link Please type your question directly in the message box to get an answer or solution.

You can also contact us in the SHEIN app by following these steps after logging in:
1. Please click “me”
2. Support
3. Click customer service
4. Select a subject
If the problem remains unresolved, please go ahead and describe the issue in detail and submit a ticket to get manual service. We’ll offer a proper solution for you asap.

Yours sincerely,

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