Reply from Storm Collectibles UK
We understand your dissatisfaction with our product and customer service, and we sincerely apologize for the inconvenience caused. Your feedback is important to us, and we appreciate you taking the time to share your experience.
We want to assure you that we take customer satisfaction seriously, and upon reviewing your case, we have already issued a full refund to you. We hope that this resolution demonstrates our commitment to resolving the issue and addressing your concerns.
Although we cannot change what has already happened, we would like to express our willingness to make things right. We take pride in providing excellent customer service, and we regret that we were not able to meet your expectations in this instance.
If there is anything else we can do to assist you or if you have any further questions, please don’t hesitate to reach out to our customer support team directly. We value your feedback and want to ensure that we address all your concerns.