Reply from The Funded Trader
Dear Morris,
Thank you for taking the time to share your feedback.
I was able to research your concern further. Firstly, I apologize for the inconvenience you experienced and understand your frustration. Our goal is to provide a transparent and fair trading environment for all our clients.
1. Regarding spreads and commissions: We aim to offer competitive pricing, but it’s essential to understand that spreads might vary based on multiple factors, including market conditions and liquidity. The commissions are defined which can be found in our FAQ article below:
https://help.thefundedtraderprogram.com/en/articles/6082977-what-is-the-commission-fee-structure
2. Opening and ending time frame: Our trading day is determined by the server time, which follows the GMT+3 timezone. The trading day closes and begins anew at 00:00 server time (5 pm EST). It’s vital to be aware of these timings to effectively manage your trades, especially when you’re near the drawdown limits. This is also mentioned in our FAQs. We urge all traders to review the help center articles before attempting any trade. I am sharing a link to the relevant FAQ article below:
https://help.thefundedtraderprogram.com/en/articles/6082939-how-do-the-max-daily-drawdown-and-max-total-drawdown-work-for-the-standard-challenge
3. About your position: It’s important to note that while both accounts might have been on demo mode, there can still be differences between broker feeds, liquidity providers, and execution policies, which can lead to different outcomes on similar trades. As per our records, your account breached the daily drawdown limit, which resulted in the automatic closing of your positions. The system is designed to protect traders and ensure the rules are consistently applied to everyone.
Once an account breaches the daily drawdown limit, the decisions are final and are based on real-time data we receive. It’s always a good idea to monitor your positions closely, especially when approaching the drawdown limits.
Again, I’m genuinely sorry for the inconvenience, and we appreciate your feedback. It helps us improve our services for all our clients. If you have more concerns or need clarification on any topic, please don’t hesitate to reach out to our support team via [email protected] at any time.
Best regards,
Aman
Trader Success Asst. Manager
