Hot Picks does not pay out on the…
Hot Picks does not pay out on the following which is advertised on the national lottery platform for everyone to see;
Pick and match 1 main number
Pick and match 2 main numbers
Pick and match 3 main numbers
Pick and match 4 main numbers
Pick and match 5 main numbers
I have matched 1 main number almost everytime I have played this game in the past 2 weeks and not once have they paid out.
I then get an email from them stating that I need all 5 to win.
Wrong, because the above shows what you need to win £10, £100, etc, etc.
So the Hotpicks from National Lottery is seemingly false advertising and this needs to be brought to the attention of the ombudsman at the very least, as false advertising.
Date of experience: August 18, 2023