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Reply from W1TTY

Hi Momchil,

First of all, Your are mathematically wrong in comparing a 1% cashback to a 2.5% fee on top up which is 0.025 per dollar toped up!! We also have a 3% cashback promotion running for more than a year so I invite you to benefit from that while it lasts.

Here are some highlights for you to consider:
– You could always transfer from your other bank for free using SEPA transfers. So I dont see how legitimate is your complain while, many fintechs Stopped offering TOP-UP by card!
– We can do not want to subsidize every service like other competitors who are burning their cash!
– Our mission is to offer high quality financial services and we are not oriented toward hype and fancy customer acquisition numbers.
– We are focused on building a strong Bank -whilst we are still an EMI license holder- that offers value products for the customers such as lending, and investments (not just stocks) in fundamentally profitable opportunities. These are the next steps for W1TTY

In any case Top-up is for free up to €100, all fees are listed on our website here . If you feel you have been wrongly charged, kindly reach out to customer support.

We also have a paid up plan “Made two Measure” where you can set the limits you want for a small monthly fee which is under improvement. And There additional plans due to be released in the next two month.

Thank you for your valuable feedback

Ammar Kutait
W1TTY Founder & CEO

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