Reply from W1TTY
Hi Momchil,
First of all, Your are mathematically wrong in comparing a 1% cashback to a 2.5% fee on top up which is 0.025 per dollar toped up!! We also have a 3% cashback promotion running for more than a year so I invite you to benefit from that while it lasts.
Here are some highlights for you to consider:
– You could always transfer from your other bank for free using SEPA transfers. So I dont see how legitimate is your complain while, many fintechs Stopped offering TOP-UP by card!
– We can do not want to subsidize every service like other competitors who are burning their cash!
– Our mission is to offer high quality financial services and we are not oriented toward hype and fancy customer acquisition numbers.
– We are focused on building a strong Bank -whilst we are still an EMI license holder- that offers value products for the customers such as lending, and investments (not just stocks) in fundamentally profitable opportunities. These are the next steps for W1TTY
In any case Top-up is for free up to €100, all fees are listed on our website here https://legal.w1tty.com/eu-prices-limits-en . If you feel you have been wrongly charged, kindly reach out to customer support.
We also have a paid up plan “Made two Measure” where you can set the limits you want for a small monthly fee which is under improvement. And There additional plans due to be released in the next two month.
Thank you for your valuable feedback
Regards,
Ammar Kutait
W1TTY Founder & CEO
