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Reply from Wave

Hi Neil, thanks for sharing your feedback with us. I’m sorry to hear about the challenges you’re having with setting up a direct debit.

Our support team is actively working on resolving this for you, and we’ll continue to update you on the progress.

We know how important it is to have a seamless experience when managing your finances, so I’m very sorry we’ve not been able to give you that experience when it comes to setting up your direct debit.

Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work on solving this.

The Wave Team

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